FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Find answers to the most common questions about our vehicles, bookings, camping equipment and cross-border travel.
Booking & Reservations
How Do I Book a Vehicle
Submit an enquiry through our website, and our team will contact you to confirm availability, pricing and booking details.
How Far in Advance should i book?
We recommend booking as early as possible, especially during school holidays and peak safari seasons.
Can I change or cancel my booking?
Yes. Booking changes and cancellations are subject to our rental terms and conditions.
Is a deposit required?
Yes. A booking deposit may be required to secure your reservation.
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Vehicles & Equipment
Which vehicles are available for rent?
We currently offer the Suzuki Jimny and Toyota Land Cruiser, both equipped for adventure travel. Our fleet will continue to expand with additional premium 4×4 vehicles.
Are your vehicles automatic or manual?
Vehicle transmission depends on the model. Please refer to the vehicle details page or contact us for specific information.
What equipment is included?
Depending on the vehicle selected, your rental may include a rooftop tent, camping equipment, recovery gear, and other adventure essentials.
Can I add extra camping equipment?
Yes. Additional camping accessories may be available upon request, subject to availability.
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Cross-Border Travel
Can I drive outside South Africa?
Yes. Cross-border travel is permitted to selected neighbouring countries with prior approval.
Which countries can I visit?
Popular destinations include Botswana, Namibia, Zimbabwe, Mozambique and Eswatini. Please confirm approved destinations when making your booking.
Do I need additional documents?
Yes. Cross-border travel requires additional documentation, which our team will prepare before your departure.
Are cross-border fees included?
Additional cross-border charges may apply depending on your destination.
Insurance & Payments
Is insurance included?
Comprehensive insurance options are available. Coverage details and excess amounts will be explained before your booking is confirmed.
Which payment methods do you accept?
We accept EFT, major debit cards and credit cards. Additional payment options may be available upon request.
Is a security deposit required?
Yes. A refundable security deposit may be required before vehicle collection.
Will I receive a refund if I cancel?
Refunds are subject to our cancellation policy and the timing of your cancellation.
Support & Emergencies
What happens if the vehicle breaks down?
Contact our support team immediately. We will assist you and arrange the appropriate support where necessary.
Do you offer roadside assistance?
Yes. Roadside assistance is available for emergencies during your rental period.
What should I do after an accident?
Ensure everyone’s safety first, notify the relevant authorities if required, and contact Just4X4 SA as soon as possible for assistance.
How can I contact support?
You can reach our team by phone, WhatsApp or email during your rental.
STILL HAVE QUESTIONS?
We're Here to Help You Plan Your Adventure
If you couldn’t find the answer you were looking for, our friendly team is ready to help you choose the perfect 4×4 for your next journey.